Service Information

Hotel Information

What are the check-in and check-out times?: Check-in begins at 3:00 p.m. and check-out is at 11:00 a.m.
※This may vary depending on the package plan.
Can I check in before 3pm?: Sorry, we do not offer early check-in.
If you wish to ensure early check-in, you can do so for an additional fee (one night's room charge), subject to availability.
Can I extend my check-out time?: Late check-out is subject to availability. Additional charges apply, please inquire at the front desk (upon check-in or before check-out).
※Late check-out is not available for Suites, Japanese-style rooms, and Luxury Four-Story rooms.
Can I send my luggage before my stay?: Yes, please send the form to the following address after booking. After booking, please send to the following address
1-1-1-1 XXX, XX-ku, Tokyo 111-1111, Japan
To XXXXXXXXXXXX Section
(Please state the name of your reservation/check-in date)
※Cash, valuables, fragile items, and items requiring temperature control cannot be checked in.

Deposit PolicyAre there any: A deposit equivalent to the full amount of the stay in cash or credit card is required upon check-in.
The amount will be settled or refunded at the time of check-out.

※Not applicable to reservations that have already been pre-paid.
Do I need my passport at check-in?: Yes, you must present your passport.
According to Japanese law (effective April 1, 2005), "foreign nationals who do not have a domicile in Japan" are required to pay the following fees at the time of their stay in Japan
Nationality
Passport number
Name, address, occupation, etc.
and are obliged to submit a copy of their passport.
Is express check-out (simple settlement) available?: Yes, please request a "Quick Checkout" when you check in. Please request a "quick check-out" upon check-in.
Please pay at the front desk by the day before and return the key to the key box on the day of your stay.
Can I leave my luggage before check-in or after check-out?: Yes, please contact us at the bell desk.
You can also leave your baggage with us until your flight time.

Lodging

Do you have single rooms available?: Sorry, no single rooms are available. Please reserve a double or twin room for single occupancy.
Do you have triple rooms?: Triple rooms are not available, but an extra bed can be installed in the following room types for an additional charge:
Superior Room
Renovated Superior
Deluxe Room
※Adding an extra bed to a double room is not allowed.
Are consecting rooms available?: A limited number of consecting rooms (standard twin, max. 4 persons) are available. Advance reservation required. Subject to availability.
Can I request a room in close proximity?: We will do our best to accommodate you, but we cannot guarantee this, depending on the room type and availability.
What is your cancellation policy?: The following cancellation fees apply

Up to 3 days in advance:Free of charge

2 days ago:50% for the first night's stay

previous day: 80% for the first night's stay

very day: 100% for the first night's stay

no-call no-show: 100% for the first night's stay

Do you have barrier-free rooms?: Yes, we have a few rooms available for rent. For more information, please click here.
Can I bring my assistance dog (service dog)?: Yes, there are no restrictions on bringing assistance dogs. Special toilets are available.
Can I request a room on an upper floor with a view?: We will accept your request at the time of reservation. Please note that we may not be able to meet your request depending on room availability.
Is there a discount on children's rates?: Children 5 years old and younger stay free in the same room with one adult.
Adult rates apply for ages 6 and older, and beds cannot be shared.
Is there a waiting list if the room is full?: Sorry, we do not have a waiting list. Please contact our reservations staff for availability.
TEL: +81-(0)3-1234-5678 (reservations)
Hours: Weekdays 9:00 - 21:50 / Sundays and holidays - 18:50
Can I specify my room number?: We are sorry, but we cannot assign room numbers. We will inform you upon arrival.

Restaurant Guide

Can I smoke in the restaurant or bar?: No. Please use the smoking area in the hotel. Please use the smoking area in the hotel.
Is there a restaurant on the upper floor?: Sorry, there is no restaurant on the upper floors.
Can I surprise you on your anniversary (anniversary)?: Anniversary cakes and bouquets can be arranged. Please consult us in advance.
Do I need a reservation to use the restaurant?: Reservations are not required, but are recommended to ensure availability.

Can I enjoy lunch in the lounge?: Light refreshments are served at the "Cocktail & Tea Lounge" and "Duet" located on the lobby floor.
Can you accommodate people with food allergies or dietary restrictions?: Please contact us in advance.
Is there a cancellation fee for restaurants?: Yes. Please refer to the Restaurant Terms of Use for details.
Is there a dress code for restaurants and bars?: There is no specific dress code.

Service

Is there a spa or sauna?: Yes, there is.
How can I make reservations for the Good Neighbor Shuttle Bus to Tokyo Disney Resort?: Free shuttle bus service to Tokyo Disneyland and Tokyo DisneySea is available.
※For more information, please click here.
Can I purchase Tokyo Disney Resort tickets at the hotel?: We are sorry, but we do not sell tickets at our hotel. Please contact us for information on nearby ticket outlets.

Can I ship my luggage from the hotel?: Yes, courier service is available at the bell captain's desk. There is also a mailbox at the front desk.
Can I smoke in the hotel?: Smoking is prohibited in public areas. Please use the designated smoking rooms on the lobby floor.
Is Internet access available in public areas?: Internet access is not provided in public areas, including the lobby and restaurant. However, free Wi-Fi is available in all guest rooms.

Access

Does the hotel provide shuttle service to/from Haneda/Narita airports?: We are sorry, but we do not operate a shuttle bus service. However, "limousine buses" to/from Haneda and Narita airports are available (drop-off at the hotel entrance). For details, please contactthis way (direction close to the speaker or towards the speaker)for more information.
※Reservations are recommended for limousine buses to the airport. The Bell Captain's Desk will assist you in making reservations.
Is there a free shuttle service from XX station?: Sorry, we do not provide shuttle service from XX station, it is about 5 minutes walk from XX exit of XX station.

I will arrive at Haneda Airport at 11:00 PM. How can I get to the hotel?

There are three ways to do this

Estimated fee: approx. xxxxxx yen
※Times and fees may vary depending on traffic conditions.

airport shuttle bus

After getting off at XXXXXX station, it takes about 5 minutes on foot.

The last bus departs from Haneda Airport International Terminal at xx AM.

Schedule is subject to change without notice.

train

Take Haneda Airport or XX line to XX station, transfer to XX line and get off at XX station. 5 minutes walk from XX.

cab

Time required: approx. 45-60 min.

Other

What credit cards do you accept?: Major credit cards are accepted:
AMEX, ANA, BANK, DC, JCB, JTB, JAL, MASTER, NICOS, Keio Passport, SAISON, UC, VISA
Is there a dress code?: Although there are no specific regulations, please refrain from wearing "yukata" or slippers in public areas of the hotel.

Can I take pictures in the hotel?: Yes, please contact the Public Relations Department in advance if you wish to take photographs for press or media use. However, please contact the Public Relations Department in advance if filming for press or media use.
Is tipping customary?: Tipping is not customary in Japan. In accordance with the law, the room rate includes government tax and a service charge of 151 TP3T.
Please understand that we do not accept individual tips for our staff.